Warm Home Discount 2026/27: Information for Topupmeters Customers

If you pay for electricity through a Topupmeters prepayment meter, you cannot claim the main Warm Home Discount through that meter.

This applies to all secondary sub-meters where your landlord or site owner holds the electricity supplier’s account. Topupmeters processes your top-ups but is not your energy supplier. For 2026/27, the scheme provides eligible households with £150 towards electricity bills through participating suppliers in England, Wales and Scotland. A separate scheme may help eligible park-home residents.

Why secondary-meter customers cannot claim directly

Your Topupmeter is a secondary sub-meter installed after the property’s main electricity meter. You purchase electricity through an intermediary, such as your landlord or building manager, who holds the account with the energy supplier.

The main Warm Home Discount requires the qualifying benefit recipient, their partner or legal representative to be named on the electricity supplier’s account. If only your landlord holds that account, receiving qualifying benefits does not make you eligible for a separate discount through your Topupmeter.

Prepayment itself does not prevent eligibility: customers with a prepayment meter supplied directly by a participating energy supplier can qualify. The difference is who holds the supplier account.

Who qualifies for the main scheme in 2026/27?

In England and Wales, all the following must have applied on 23 August 2026:

• Your electricity supplier participated in the scheme.
• You or your partner received Universal Credit, Housing Benefit, income-related Employment and Support Allowance, or Pension Credit.
• The qualifying benefit recipient, their partner or legal representative was named on the electricity supplier’s account.

Pension Credit includes both Guarantee Credit and Savings Credit. There is no longer a requirement for your home to have high heating costs. Most eligible households receive the discount automatically.

Scotland has separate eligibility rules, with automatic discounts for qualifying households and an application route through suppliers for other eligible customers. The Warm Home Discount does not operate in Northern Ireland.

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