Telephone top-ups, now available 24/7

Topping up your meter should fit around your day. That’s why we’ve introduced our new 24/7 telephone top-up service, giving you the freedom to add credit whenever you need it—including evenings, weekends and bank holidays.

Previously, telephone top-ups were only available during office hours. With our new service, you no longer need to wait until the office opens to top up by phone.

Meet John, our AI assistant

When you call Topupmeters, select Option 3 and you’ll be transferred to John, our helpful AI assistant.

John will guide you through the process, asking the same questions as our human call handlers. He’s available day and night, without the wait to speak to an operator.

Before calling, have these details ready:

• Your meter serial number
• Your ID code
• The amount you’d like to top up
• Your email address

John will collect this information before transferring you to our secure, PCI-compliant payment service, where you’ll enter your card details.

Once your payment is successful, your receipt and confirmation will be emailed to you straight away, and your credit will be delivered to your meter.

Available whenever you need it, at no extra cost

There’s no additional charge or service fee for consumers using our telephone top-up service. It’s another convenient way to keep your meter topped up, whether you’re calling during the working day or over a bank holiday weekend.

Using technology to improve our service

This launch is part of our ongoing work to make Topupmeters more convenient and accessible. By incorporating AI into our service, we can extend availability and improve efficiency while helping customers complete everyday tasks quickly and easily.

We’ll continue developing tools that deliver practical improvements to the service you receive.

Need to top up? Call Topupmeters and select Option 3—John is ready to help, 24 hours a day, seven days a week.

‍