As a Topupmeters landlord or property manager, you have the ability to instantly add credit to any meter directly from your Landlord Gateway without the need for a payment transaction.
While this feature is highly convenient for edge cases, the primary way we advise adding credit to meters in occupied properties is always through actual paid top-ups.
Find the meter on your Gateway > Click Manage > Send Credit > Enter the amount > Send.
Exactly what happens after a normal top-up! The meter instantly displays “Payment Received” alongside the top-up amount, and the credit is automatically added to the active balance.
The difference with this method is that there is no payment, no deduction from your account, and no movement of funds. You are essentially adding value to the meter that the tenant would have otherwise purchased.
Think of it like a restaurant owner providing a meal “on the house.” While no cash changes hands at the table, the owner still pays for the ingredients and overhead; they have simply chosen to absorb the cost themselves rather than charging the guest. Similarly, when you send credit, you are providing a unit of energy that you will eventually pay for via your utility bill, but you are not being reimbursed for it by the tenant.
You can use this feature for absolutely any reason, but common scenarios include:
After issuing the credit, you can receive two optional email notifications (if an email address is provided):
